Terms of Service

Agreement to Terms

By accessing or using The Umbral Garden's website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services Provided

The Umbral Garden offers:

• Professional tarot reading services via video call
• Various reading types including three-card pulls, seven-card readings, and intuitive readings
• Future e-commerce offerings including handmade metaphysical products

Booking and Scheduling

Appointment Booking

When you book a tarot reading:

• Your booking request will be reviewed and confirmed by email
• You will receive a video call link for your scheduled reading
• Please ensure you have a stable internet connection and camera/microphone access
• Readings are conducted via Agora video conferencing

Cancellation Policy

We understand that circumstances change:

• 24+ hours before: Full refund or free rescheduling
• 12-24 hours before: 50% refund or free rescheduling
• Less than 12 hours: No refund, but may reschedule for a fee
• No-show: No refund

To cancel or reschedule, please email us at umbralgardenstore@gmail.com

Payment and Refunds

Payment terms:

• Payment is required at the time of booking
• We accept payment via Stripe (credit/debit cards)
• All prices are in Euros (EUR) unless otherwise stated
• Refunds are processed according to our cancellation policy

Refunds typically take 5-10 business days to appear in your account, depending on your payment method and financial institution.

Tarot Reading Disclaimer

Please understand that tarot readings:

• Are for entertainment, spiritual guidance, and personal insight purposes
• Should not be used as a substitute for professional advice (medical, legal, financial, or psychological)
• Reflect the reader's interpretation and your current energy at the time of the reading
• Cannot predict the future with absolute certainty
• Are subject to free will and personal choice

You acknowledge that you are using our services at your own discretion and take full responsibility for any decisions made based on the reading.

User Conduct

When using our services, you agree to:

• Treat our reader with respect and courtesy
• Arrive on time for your scheduled reading
• Not record the session without prior written consent
• Not use our services for illegal purposes
• Provide accurate contact information for booking

We reserve the right to refuse service or terminate a reading if you engage in abusive, threatening, or inappropriate behavior.

Intellectual Property

All content on this website, including:

• Text, graphics, logos, and images
• Reading interpretations and methodologies
• Product descriptions and designs

Are the property of The Umbral Garden and protected by copyright law. You may not reproduce, distribute, or create derivative works without our written permission.

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. We comply with GDPR as we are based in Finland (EU).

Limitation of Liability

To the fullest extent permitted by law:

• The Umbral Garden is not liable for any indirect, incidental, or consequential damages
• We are not responsible for technical issues, internet connectivity problems, or third-party service failures (e.g., video conferencing platform issues)
• Our total liability for any claim related to our services is limited to the amount you paid for the specific service in question

Age Requirement

You must be at least 18 years old to use our services. We do not provide readings to minors under any circumstances, including with parental consent. By booking a reading, you confirm that you are 18 years of age or older.

Governing Law

These Terms of Service are governed by the laws of Finland. Any disputes arising from these terms or our services will be resolved in Finnish courts.

Changes to Terms

We may update these Terms of Service from time to time. Significant changes will be communicated via email or a notice on our website. Continued use of our services after changes constitutes acceptance of the new terms.

Contact Information

If you have questions about these Terms of Service, please contact us:

Email: umbralgardenstore@gmail.com

The Umbral Garden
Espoo, Finland